Privacy Policy

1. Who we are

Origin Repairs, 76 Cookridge Street, Leeds, LS2 8GL. We repair electronic devices. This policy explains how we handle personal data collected via our website and in-store.

2. What data we collect

• Contact details — name, email address, phone number (collected when you book or contact us)
• Device information — brand, model, and description of the fault (to process your repair)
• Booking details — preferred date and time
• Website usage — standard server logs and anonymous analytics (no tracking cookies beyond what is necessary)

3. How we use your data

• To confirm your booking and send repair status updates
• To contact you about your device
• To manage our repair records
• We do not sell your data, share it with advertisers, or use it for automated decision-making

4. Device data safety

We do not access the personal files, photos, or accounts on your device during repair. For laptop and data recovery work, we advise customers to back up before dropping off. Where data recovery is the purpose of the repair, a separate consent process applies.

5. Data retention

Booking and repair records are retained for up to 3 years for warranty and accounting purposes, then securely deleted. You can request deletion at any time by contacting us.

6. Your rights

Under UK GDPR you have the right to access, correct, or delete your personal data. To exercise these rights, email tech@originrepairs.co.uk.

7. Contact

For privacy questions: tech@originrepairs.co.uk or 76 Cookridge Street, Leeds, LS2 8GL.